* What Did You Say?: The Art of Giving and Receiving Feedback (ISBN:0965043002) by Charles N. Seashore, Edith Whitfield Seashore, Gerald M. Weinberg 
 * [[http://sklatch.net/thoughtlets/listen.html|Eight barriers to effective listening]] by Michael Webb, March, 2006
 * [[http://dhemery.com/articles/untangling_communication/|Untangling Communications]] by Dale Emery discusses how things can go wrong in terms of the Satir Interaction Model.  (Originally published in STQE Vol. 3 No. 4, July/August 2001)
  1. Intake
  1. Meaning
  1. Significance
  1. Acceptance
  1. Response