What Did You Say?: The Art of Giving and Receiving Feedback (0965043002) by Charles N. Seashore, Edith Whitfield Seashore, Gerald M. Weinberg

[http://sklatch.net/thoughtlets/listen.html Eight barriers to effective listening] by Michael Webb, March, 2006

[http://dhemery.com/articles/untangling_communication/ Untangling Communications] by Dale Emery discusses how things can go wrong in terms of the Satir Interaction Model. (Originally published in STQE Vol. 3 No. 4, July/August 2001)

1. Intake
2. Meaning
3. Significance
4. Acceptance
5. Response