What Did You Say?: The Art of Giving and Receiving Feedback (0965043002) by Charles N. Seashore, Edith Whitfield Seashore, Gerald M. Weinberg

Eight barriers to effective listening by Michael Webb, March, 2006

Untangling Communications by Dale Emery discusses how things can go wrong in terms of the Satir Interaction Model. (Originally published in STQE Vol. 3 No. 4, July/August 2001)

1. Intake
2. Meaning
3. Significance
4. Acceptance
5. Response