Philosophical discussions
Change
Much of the business of producing better software boils down to organizational change. Here are some resources and discussions on the topic.
An excellent description of the [http://www.stevenmsmith.com/articles/satir_change_model.htm Satir Change Model] by Steven M. Smith
Dale Emery's excellent article [http://dhemery.com/articles/resistance_as_a_resource.html Resistance as a Resource]