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  * A) watching the process and guiding it, providing opportunities for all to be heard, and respecting everyone’s opinions and privacy;
  * B) helping the group work under guidelines that yield healthy human interactions;
  * C) being willing to work with emotions as they came up. 		  * watching the process and guiding it, providing opportunities for all to be heard, and respecting everyone's opinions and privacy;
  * helping the group work under guidelines that yield healthy human interactions;
  * being willing to work with emotions as they came up.

TableOfContents

Some techniques useful for IntrospectionAndRetrospectives.

Outline

Advance preparation

  • If an outside facilitator, interview participants ahead of time.
  • Ask "the attendees to become high-tech archaeologists and search their office for important artifacts related to their project." [Kerth]

Setting the Stage

  • Understand what a retrospective is, and is not.
  • Get mentally present and ready to do the work [Larsen]

Creating safety

  • Prime Directive

    • Regardless of what we discover, we understand and truly believe that everyone did the best job they could, given what they knew at the time, their skills and abilities, the resources available, and the situation at hand. - Norm Kerth James Shore recommends asking each participant individually for verbal acceptance of the Prime Directive.

  • Secret ballots to measure sense of safety, at the beginning and after establishing rules.
    1. I'll just keep my mouth shut
    2. I'll agree with whatever the group says
    3. I'll discuss the non-controversial topics
    4. I'll discuss almost anything
    5. I'm willing to talk about anything
  • Establish ground rules
    • We will try not to interrupt.
    • We will accept everyone's opinion without judgment.
    • We will talk from our own perspective, and not speak for anyone else.
    • There will be no jokes about other people in the room.
    • These ground rules can be amended after any break.
  • Consider splitting into natural-affinity groups (e.g., managers and developers) to reduce duplication or enhance safety.
  • Talking Stick

Objective level - Gathering Data - What?

Selection

  • Dumb Mapping (10 minutes) [Shore]
    • Categorize and group
    • Vote (dots) on most important

Reflective level - Gut?

Interpretive level - Generating Insight - So what?

Decisional level - Decide what to do - Now what?

  • Cross-Affinity Teams Exercise [Kerth]
    • "reviewed, organized and prioritized the topics that needed more detailed study"
    • study their assigned problem from many perspectives
    • look for a number of possible solutions
    • develop a proposal

Uncategorized

References